Privacy Policy
Last updated: March 2026
Welcome to shorecareservices.co.uk (“we”, “our”, “us”). We are committed to protecting the privacy, dignity, and confidentiality of all individuals who use our services, in line with UK data protection law and standards set by the Care Quality Commission (CQC).
1. Who We Are
Shore Care Services provides care and support services within the United Kingdom. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
a) Personal Information
- Name, address, and contact details
- Next of kin or emergency contact details
- Information provided via enquiries or assessments
b) Special Category Data (Health & Care Information)
As a care provider, we may collect sensitive data such as:
- Health conditions
- Care needs and support requirements
- Medical history (where relevant to care provision)
This data is handled with strict confidentiality and only where necessary.
c) Website Usage Data
- IP address
- Device and browser information
- Pages visited
3. How We Use Your Information
We use your data to:
- Assess and deliver safe, effective care
- Communicate with you and your representatives
- Maintain care records as required by law
- Improve our services and website
- Safeguard individuals and meet regulatory obligations
4. Legal Basis for Processing
We process data under:
- Legal obligation (health and social care requirements)
- Vital interests (protecting individuals’ safety)
- Provision of health or social care
- Consent, where applicable
5. Confidentiality and Safeguarding
We are committed to:
- Maintaining strict confidentiality of all service user data
- Sharing information only when necessary for care, safeguarding, or legal reasons
- Following safeguarding procedures in line with CQC guidance
6. Sharing Your Information
We may share data with:
- Healthcare professionals (e.g. GPs, nurses)
- Local authorities and safeguarding bodies
- Regulators such as the Care Quality Commission
- Trusted service providers (e.g. IT systems)
We only share what is necessary and ensure appropriate protections are in place.
7. Data Retention
Care records are retained in accordance with NHS and social care record retention guidelines.
8. Your Rights
You have the right to:
- Access your data
- Request correction
- Request deletion (where legally permitted)
- Restrict or object to processing
To make a request, contact:
info@shorecareservices.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO).
9. Data Security
We use appropriate organisational and technical measures to:
- Protect sensitive care data
- Prevent unauthorised access
- Ensure secure storage of records
10. Cookies
We use cookies to improve website performance and user experience. You can manage cookies via your browser.
11. Changes to This Policy
We may update this policy to reflect legal or regulatory changes.
12. Contact Us
Shore Care Services
info@shorecareservices.co.uk
